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How to deal with ‘no shows’ and late comers

upset woman
Photo by Yan Krukov

All salons need to create policies and procedures on how ‘no shows’ and ‘late comers’ are to be handled.

This must be visible in the salon in the form of a poster or on your treatment menu (for example), with the addition of a QR code that a client can scan (this helps to refer them to your policies as a backup when needed).

So says business expert Diana van Sittert, who emphasises that your policies and procedures must be properly discussed with your staff so that they know why they are being implemented, how to handle uncomfortable situations that may arise from the implementation process and when to refer the client to management or the owner of the business.

To find out more about this important topic, read Van Sittert’s article on pages 14 and 15 of the August 2022 issue of the Professional Beauty digital magazine. Click here

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