Delivering a 5-Star spa service vs COVID safety protocols

Delivering a 5-Star spa service vs COVID safety protocols

Ever since the pandemic, there has been constant tension between rendering services at a 5-star level and adhering to all protocols in order to operate as safely as possible.

So says Jean-Mari Ferreira, owner of the two Fresh Wellness hotel spas in the Cape. She continues: “The staff morale hits a new low every time the country goes into another wave of the pandemic. People are emotionally strained and because we are considered a higher risk industry, since our work involves touch, there is even greater stress in our daily operations every time South Africa’s infection figures rise.

“At such times my managers place an even stricter focus on the daily hygiene and sterilisation protocols within the spa and my focus shifts to constantly uplifting the staff morale and to cut business costs as far as possible to absorb the inevitable loss of income. I’m happy to say that we have been extremely privileged to be able to retain all of our staff to date.”

Ferreira herself is involved in the spas’ operations to a degree, in that that although she doesn’t manage all the details directly anymore, she is still involved in what happens at each spa on a daily basis. She works very closely with her spa managers to ensure that they receive all the support that they need to execute their roles within the business.

To read more about the challenges of running spas during a pandemic, read the Fresh Wellness article on page 27, 28 and 29 August 2021 issue of the Professional Beauty digital magazine. Click here https://issuu.com/professionalbeautysa/docs/aug_pb_2021