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Creating extraordinary spa experiences

Hildegard Carstens

At the recent World Spa & Wellness Africa Convention, Hildegard Carstens, spa manager Delaire Graff in Stellenbosch, revealed the factors involved in creating a treatment menu that stands out in the market. These include: the vision of the owner; architecture of the spa/hotel/resort & surroundings; the spa manager’s passion and personal style; what the spa manager would like to experience; research into current spa treatment trends and what the competition is offering; the USPs of the spa; products; and the five senses.

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