We are putting together a programme which is business based education, but also gives you the opportunity to meet with people who are serious decision makers.


All talks will be CPD accredited by SAAHSP, a major plus for SAAHSP members.



The Programme


09:00 Coffee and pastries on arrival


09:40 Welcome and introduction


09:45 Maintain and retain your clients!

Eric Scoble, BMW Dealer Principle

Sometimes it’s good to get an opinion from outside your own sector. Beauty treatments are considered a luxury for many. BMW is also a luxury brand, hear how they deal with client retention, sales and customer care. Be exposed to a different take on dealing with your clients. Eric will reveal a wealth of information to empower business owners in upselling, networking and profitability.


10:30 Salon Savvy, it’s all in the detail.

Suzanne Kotzé – Beauty Editor at Rooi Rose magazine

Marisa Dimitriadis, CEO, The Spa Consultants

Your salon may look and feel perfect, but is it really?

Sometimes as beauty business owners we tend to focus on the things that we cannot control or have little control over instead of working on the things that we can. Be exposed to tips and tricks on what to look out for and how to identify areas for improvement to ensure that your business is consistently performing and operating at its best.


11:15 Coffee break and meet with the exhibitors.


11:45 Retail like a Boss!

Marisa Dimitriadis, CEO, The Spa Consultants

Alison Rightford, CEO, Sanctuary Spa

It’s always a hot topic and we can help with some practical solutions. The client is already on your premises, you are halfway to a sale, now maintain and ensure the longevity of your client’s services and keep them coming back.


12:30 Lunch and meetings with the exhibitors.


14:00 Anything is possible if you just believe!

Nicky Abdinor
Nicky Abdinor, is an international keynote speaker, registered Clinical Psychologist and founder of the non-profit, Nicky’s Drive. Nicky is an expert on doing MORE with less. She is an agent of change who leaves an audience believing in their own abilities. You will learn to focus on what you can do. Nicky was born with a physical disability (she was born without arms and shortened legs) which had no medical explanation. She believes supportive parents, a determined personality and inclusion in mainstream education were key factors in overcoming her physical limitations.


14:45 Dominate Social Media

Brett & Astrid Field

How difficult can it be? As a beauty business, you could face the uphill struggle of creating awareness and can seem almost impossible to get your brand on the map. Brett and Astrid Field share their expertise on how to build a successful social media strategy, with a number of success stories such as ‘Le Crueset’ and how they assisted some well-known brands on the road to success!

15:30 Coffee break with the exhibitors.

16:00 Mia Secrets to introduce the topic of Lets Talk Money and it’s relevance to the industry.

16:10 Let’s talk money!

Francisco Garcia – Jiva Grande Spa 

With over 10 years of experience managing iconic properties and spa groups, including Amani Spas (chief operating officer and group spa operations director); Arabella Hotel & Spa (spa director); Mount Grace Country House & Spa (spa manager) and Rooms Division Manager at Aquila Private Game Reserve, Garcia has established a reputation as a leader, mentor and innovator in the hospitality and spa industry.

Keep control of your costs and cash flow. It is not a subject that everyone enjoys, but it is essential for a successful business. ….shares their expertise in order to maintain a good balance and stay afloat.


17:00 Round up of the day’s talks, feedback and discussion

17:30 Return to exhibitor area for Cocktails and Canapes and Prize draw winner!


18:40 Close

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